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Have questions about products, skincare routines, or orders? Our beauty experts are here to help you glow.
Our beauty experts respond within 24 hours with personalized advice.
✨ Beauty Expert Support: We respond within 24 hours (Monday-Saturday, 9AM-8PM EST)
General questions:
hello@urbanchicbeauty.site
Beauty expert advice:
beauty@urbanchicbeauty.site
Monday - Saturday: 9:00 AM - 8:00 PM EST
Sunday: 10:00 AM - 6:00 PM EST
Email support available 7 days
Track orders & manage returns:
orders@urbanchicbeauty.site
View our Shipping Policy & Returns Guide
Quick answers to help you shop with confidence
Every product is sourced directly from authorized distributors and verified authentic. We include authenticity cards with purchases and maintain strict supplier standards. If you ever have concerns, email beauty@urbanchicbeauty.site for verification.
Absolutely! Our licensed estheticians offer free skincare consultations. Email beauty@urbanchicbeauty.site with your skin type, concerns, and current routine, and we'll create personalized product recommendations just for you.
We offer easy 30-day returns on unopened products. For opened items, we accept returns if you had an adverse reaction (with photo documentation). Refunds are processed within 5-7 business days. Email returns@urbanchicbeauty.site to start a return.
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Yes! Our beauty experts personally test and review products for weeks before featuring them. We evaluate effectiveness, ingredient quality, packaging, and value. Only products that meet our high standards earn our recommendation.
We love discovering new beauty brands! If you're a clean, cruelty-free brand interested in partnering with us, email partners@urbanchicbeauty.site with your brand story, product line, and certification details.
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